Dado Ruvic | Reuters
WhatsApp, Facebook’s parent-owned messaging app Metasuffered a global outage on Tuesday.
The issues were first detected around 3:17 a.m. ET, according to Downdetector.com, which monitors outages on internet services.
Users have reported problems sending and receiving messages. Normal service on WhatsApp had still not been restored by around 4:05 a.m. ET.
WhatsApp Web, the internet browser version of the messaging service, failed to load when tested by CNBC. “Make sure your computer has an active internet connection,” a prompt on WhatsApp Web reads.
Meta later confirmed issues with WhatsApp.
“We are aware that some people are having difficulty messaging right now and we are working to restore WhatsApp for everyone as quickly as possible,” a spokesperson for Meta told CNBC.
WhatsApp, which has around 2 billion users, is especially popular in countries like India and Brazil.
Users around the world, from the UK to India and Turkey, reported outages on Tuesday.
This isn’t the first problem for a Meta-owned platform this year. In August, Facebook users reported a problem where their feed was spammed with messages from other people originally posted on celebrity pages.