Starbucks fans furious over new ‘awkward’ tipping system

Starbucks recently rolled out a new tipping system that allows card-paying customers to tip the barista. The new system is ruffling feathers, with baristas saying it is awkward to ask customers if they choose to tip.

New tipping feature rolling out in North America invites customers who paid by card to have the option to leave $1, $2, “other amount” or “no tip” after inserting their card to pay for their drink or their pastry. .

The logo of the Starbucks coffee chain. Cafe customers and employees are frustrated with the chain after launching their new tipping system in September 2022. (Davide Bonaldo/SOPA Images/LightRocket via Getty Images/Getty Images)

Not everyone is happy with the new tipping system, including employees, who took to TikTok to express how uncomfortable it makes them.

TikTok user @greenfanclub posted a now-deleted video on Nov. 21 showing himself working at the Starbucks drive-thru window and hiding the card machine with the flip screen open.

“When will the new tipping system be released,” the video reads. She captioned the video with “social anxiety #baristaproblems”.

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With over 6.7 million views, the viral video prompted a discussion of tipping food service workers.

In another viral social media post, a Reddit user and Starbucks barista explained why the new tipping system is “inconvenient” for employees and customers.

“I hate new credit card tipping…drive-thru is the worst. It’s embarrassing to reach out and wait for them to realize what it says on the screen…” Reddit user , Swimming_Ad_2163 wrote. “I understand that it might be more convenient for people who don’t have cash on them, but it’s just inconvenient…”

Starbucks

Starbucks is unveiling its new holiday mugs and beverages that arrive in stores November 3, 2022. (Starbucks/Fox News)

Many have argued that Starbucks should simply pay its employees more rather than relying on customers for tips.

“Did Starbucks really add tipping service?!?! They just need to pay their employees more via their ridiculously expensive products,” one user wrote.

“I’m all for this tipping system as long as it’s a small business. No tipping for a Starbucks,” added another.

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“Here’s a tip – you charge $6 for caffeine and sugar. Your employer gets your tip,” wrote another.

Some disagreed, sharing that they would be happy tip the barista.

“FINALLY! I’m so glad you’re taking these now. I always feel so bad when I have no money,” one user wrote.

“Let me tip you too! I’ll tip 100% because I don’t know how to make fancy coffee,” one person said.

Starbucks

A Starbucks barista dispensing coffee through a drive-in window. (Starbucks/Fox News)

A Starbucks spokesperson says the popular cafe is ‘rolling out’ card tipping across the US

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“Starbucks is rolling out the ability for customers to tip credit card transactions at coffee checkout and drive-thru. This capability began in select stores in the U.S. in September 2022 and will continue to roll out across all stores where it may demand until the end of the year.” Starbucks said in a statement. “Our goal is to enable our customers to recognize baristas no matter what payment method they use, and we’re excited to bring this new enhancement to stores.”

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