Thousands of customers looking to buy an item on Amazon early Wednesday encountered an error message on the e-commerce site’s checkout page, a rare problem for a platform that has become even more of a central shopping hub for countless households during the pandemic.
More than 9,000 users reported issues with Amazon.com as of 9:30 a.m. ET Wednesday, according to outage tracking site DownDetector. By far the most commonly reported problem was related to on-site verification, according to data from DownDetector.
Some customers attempting to pay on the site have seen the following error message: “An error occurred while trying to process your request. Rest assured that we are working to resolve the issue as soon as possible. If you were attempting to make a purchase, please verify your account to confirm that the order has been placed. We apologize for the inconvenience.”
The problem seemed to last for hours before being fully resolved. An Amazon spokesperson confirmed shortly after 11:30 a.m. ET that the issue had been resolved.
“We’re sorry some customers have temporarily experienced issues with their purchases,” Amazon spokeswoman Betsy Harden told CNN Business in a statement. “We fixed the issue, and everything is now working properly.”