Southwest, other airlines cancel thousands of flights: DOT launches review

Passengers waiting for a Southwest Airlines flight at Denver International Airport in Denver, Colorado on December 22. Photo: Hyoung Chang/The Denver Post

Thousands more flights were canceled on Monday as the effects of winter storms and operational challenges continued to impact vacation trip.

The big picture: The Ministry of Transport tweeted that he would review the actions of Southwest, which accounted for a large part of the more than 3,900 flight cancellations and more than 8,200 delays within, to or from the United States on Monday evening, by FlightAware The data.

A screenshot of a tweet from Southwest Airlines indicating that they are experiencing high call volumes.
Photo: Southwest Airlines/Twitter
  • The DOT said it was “concerned by Southwest’s unacceptable rate of cancellations and delays and reports of a lack of prompt customer service” and “will review whether the cancellations were controllable and whether Southwest is complying with its recovery plan.” customer service”.

By the numbers: Southwest canceled nearly 70% of its 2,886 flights on Monday and 60% of the roughly 2,400 flights scheduled for Tuesday, according to FlightAware.

  • The Dallas-based carrier canceled some 8,000 flights Thursday through Monday, according to the flight tracking website.

What we are looking at: Southwest CEO Bob Jordan told the the wall street journal Monday evening the airline would operate a little more than a third of its schedule on Tuesday and Wednesday in order to calm the situation.

  • The reduced capacity could be extended for longer if needed as airlines prepare for the New Year holidays.
  • “We had a tough day today. In all likelihood, we’ll have another tough day tomorrow as we work our way through it,” Jordan told the Journal. “This is the most important event I have ever seen.”

What they say : Southwest Issued A declaration Monday apologizing for the inconvenience.

  • “With consecutive days of extreme winter conditions through our network behind usthe ongoing challenges are having a significant impact on our customers and employees, which is unacceptable,” Southwest said.
  • “We are working with safety at the forefront to urgently address large-scale disruptions by rebalancing the airline and repositioning crews and our fleet, ultimately to better serve everyone who plans to travel with us. And our sincere apologies for that are just beginning.”
  • Representatives for Southwest did not immediately respond to Axios’ request for comment.

Editor’s note: This article has been updated with additional details throughout.

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